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Frequently Asked Questions

Review our comprehensive list below for answers to common inquiries. If you require further assistance, please do not hesitate to contact us. Our team is dedicated to providing the support you need.

Online Orders

We don't offer shipping or local delivery services for wine or any other products. All orders must be collected from the designated Foxcroft Wine Co. location selected during the purchasing process.

Yes, someone else over 21 may pickup your wine order. You will need to contact the location to inform them of the person's name that will pickup your order. Contact information for each store can be found on our Locations Page.

You'll receive an email confirmation of your order shortly after purchase. Once your order is ready for pickup we will notify you via a second email.

Your order must be picked up at the location you selected when checking out. To find your pickup location, you can log into your account to review your previous purchases. Log in here.

Upon pickup, provide one of our team members with your name, order number and valid 21+ ID.

Manage your subscription by logging in to your customer account. From there, you can update credit card information, place your subscription on hold, skip a month, or cancel.

You can update or change your credit card information for future purchases by logging in to your customer account. Visit our login page.

Events

A confirmation email is sent to you shortly after purchase from onlinesales@foxcroftwine.com. Please check your spam and junk mail folders. 

Please note that we don't typically send out an additional reminder prior to the event. 

Contact us at onlinesales@foxcroftwine.com for further assistance with confirming your reservation.

Please call the location where the event is being held to cancel your ticket reservation. Contact information for each store can be found on our Locations Page.

Cancellation Policy

Foxcroft Wine Co. will take every step possible to avoid charging for canceled reservations. However, a phone call only takes a moment. Kindly plan appropriately and honor our commitment to each other.

The following fees will apply upon notification of cancellation:

DAY-BEFORE: 50% Of Ticket Price+ Tax
DAY-OF or NO SHOW: Full Ticket Price + Tax

Please contact us even if you are outside of the cancellation window, so we may alert our team.

Yes! If you are unable to attend an upcoming event and would like to gift someone else your ticket(s), please contact us by calling the location where the event will be held.

All attendees must be 21 years of age or older.

Certainly, most of our locations have a private dining area with audio-visual accommodations.

Visit our private events page to learn more!

Plan your Visit

Yes, we have a selection of cans, bottles and draft beers, and cider. Check out our location menu pages for the current offerings. In addition, we offer non-alcoholic beverages in the can and bottle.

Southpark Waverly Dilworth

*Our Greenville location does have a selection of craft beer available on tap, however, the menu is not available online.

No, however, we would love to introduce you to a new wine or beer!

Yes, most of our locations have free parking on site!

Waverly - There is free parking surrounding our Waverly location. A parking deck is located behind Pet People / Hilton Garden Inn and is free for Waverly guests. The parking deck offers bicycle parking and electric vehicle charging stations. 

Dilworth - Free limited parking is available directly in front of our Dilworth location. There is also ample free parking in the Kenilworth Commons shopping center.

SouthPark - Free parking is located in front of our SouthPark location, as well as in the lot wrapping around the back of the building in Foxcroft East Shopping Center.

Birkdale - Free parking is available throughout the shopping center with additional parking in the parking decks in Birkdale Village. Convenient on-street parking spots are available along Birkdale Commons Parkway.

Greenville - In Greenville we have limited paid parking next to our patio. You can pay with Venmo through QR Code, cash, or card when an attendant is present. Street parking is free but please obey the street signs and time limitations. There is a 15 minute parking spot in front of the patio designated for retail pickups. 

We do not allow outside wine to be brought into any of our locations. However, we offer an international selection, and our knowledgeable team is prepared to assist you in finding the perfect bottle!

Returns & Refunds

Exchanges:

  • If the wine is flawed (corked, oxidized, affected with bacterial spoilage), or otherwise not exactly as it should be, please return the remaining contents in the original bottle. The full value of the bottle can be used as store credit OR a replacement bottle of the same wine will gladly be supplied. 
  • A valid proof of purchase, such as a receipt or order confirmation, must be presented.
  • We cannot accept empty bottles for either store credit or full refund

If you have any questions about our return policy or need assistance with a special case, please email us at onlinesales@foxcroftwine.com

Read our full Return Policy

Yes, your purchase may be eligible for a full refund under the following conditions.

  • The return request must be made within 30 days of the original purchase date at the store location where it was originally purchased. All FWC locations are separate businesses.  
  • The wine must be in its original condition, unopened, and with all original packaging intact.
  • A valid proof of purchase, such as a receipt or order confirmation, must be presented.

Read our full Return Policy

Still need assistance?

If you require further assistance, please see our contact options below.

Visit our locations page for each store's phone number, email and address.

Contact us using our form here.